Your car got towed. Here is how to find it and get it back
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Your car got towed. Here is how to find it and get it back

Angie Beebe
Angie Beebe
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Call the police non-emergency line before you panic. Storage fees start the day it arrives.

Before anything else, find out whether the car was towed or stolen. Call your local police non-emergency line and give them the plate. Cities track authorized tows, and dispatch can usually tell you within a minute which one you're dealing with.

That call is also how you report it stolen if it wasn't a tow, so it's the right first step either way.

Finding it

Where it went depends on who towed it. A city or police tow goes to a municipal impound lot, and many cities have an online lookup by plate or VIN. A tow from private property, an apartment lot, a business, a fire lane, goes to whichever company that property contracts with. Most states require a sign at the entrance listing the towing company's name and phone number, so the sign you walked past is often the fastest answer.

Some states also require the towing company to notify police within a short window, often an hour, which is why the non-emergency line usually knows.

What it costs, and why speed matters

Expect a tow fee plus a daily storage fee that starts the day the car arrives, and frequently an administrative or release fee on top. The tow is the fixed part. Storage is the part that turns a bad afternoon into a genuine financial problem, and it accrues over weekends and holidays when lots are closed.

Ask about payment before you drive over. Plenty of lots are cash only or refuse personal checks, and finding that out at the window costs another day.

Ask about hours too, including whether there's a release window separate from office hours. Showing up at a closed lot adds a storage day for nothing.

What to bring

Generally a photo ID, proof of ownership such as the title or registration, and proof of insurance. If the registration is in the glove box of the impounded car, say so when you call, since most lots have a process for retrieving documents from the vehicle.

If the car isn't in your name, expect to need a notarized authorization from the owner. If it's a rental or a company car, call that company first, because they often handle releases directly.

Getting your stuff

Personal property inside the car is generally yours to retrieve even if you can't pay the fees yet, and many states require lots to allow that during business hours. Child safety seats, medication, and work equipment are the usual urgent ones. Ask specifically.

If you think the tow was wrong

Pay first, dispute after, in almost every case. Fees keep accruing during a dispute, and most jurisdictions handle challenges after release.

Photograph everything before you leave: where the car sat, the signage or lack of it, any damage, and the meter or permit if one applies. Get an itemized receipt. Then file with whoever regulates towing where you live, often the city, a consumer affairs office, or the state agency that licenses tow operators. Predatory towing from private lots is regulated in most states, and complaints with photos of missing or inadequate signage do get results.

Check the plate on your car when you get home too. Parking enforcement sometimes leaves a citation separate from the tow, and that one has its own deadline.

Sources

Frequently asked

How do I find out if my car was towed or stolen?

Call your local police non-emergency line with the license plate. Authorized tows are reported to police, often within an hour, so dispatch can usually tell you which lot has it or take a stolen vehicle report.

How much does it cost to get a car out of impound?

A tow fee plus daily storage that begins the day the vehicle arrives, and often a release or administrative fee. Storage accrues on weekends and holidays, so every day of delay adds cost.

Can I get my belongings out of an impounded car?

Usually yes. Many states require lots to let owners retrieve personal property during business hours even before fees are paid. Ask specifically about car seats, medication, and work equipment.

Your car got towed. Here is how to find it and get it back